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Test notification
Notification display duration, sec.
Only for on-site notifications. The duration of displaying system notifications is solely determined by the operating system.
Interval for receiving notifications
Not all notification channels support periodic delivery; this setting will only be applied if the corresponding support is available.
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Advance notification period for SLA expiration
Applies only to future changes in SLA.
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Tickets Horizontal Tabs
Department
E-Mail
Push
Created new thread
Department lead
E-Mail
Push
Unassigned thread
SLA Deadline Exceeded
Author
E-Mail
Push
Response added
Added comment
Field "Executant" has been changed
Field "Status" has been changed
Field "SLA" has been changed
Field "Priority" has been changed
Field "Type" has been changed
Froze thread
Unfroze thread
SLA Deadline Exceeded
Executant
E-Mail
Push
Created new thread
Thread appointed
Message added to the thread
Added comment
Field "Status" has been changed
Field "SLA" has been changed
SLA approaching alert
Field "Priority" has been changed
Field "Type" has been changed
Froze thread
Unfroze thread
Observer
E-Mail
Push
Created new message
Watcher added
Created new comment
Field "Executant" has been changed
Field "Status" has been changed
Field "Priority" has been changed
Field "Type" has been changed
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