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5
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0
In progress
1
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1
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1
Approval
1
Deferred
0
Completed
1
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0
Personal filters
Термінові тікети
8
Термін SLA минув
63
Followed up
Tickets from me
6
Open
2
In progress
2
Stopped
0
Waiting
0
Approval
1
Deferred
1
Completed
0
Frozed
0
All tickets
75
Open
9
In progress
21
Stopped
6
Waiting
11
Approval
12
Deferred
6
Completed
10
Frozed
0
Data analytics
7
Open
0
In progress
2
Stopped
1
Waiting
1
Approval
1
Deferred
1
Completed
1
Frozed
0
Accounting
7
Open
1
In progress
1
Stopped
0
Waiting
1
Approval
2
Deferred
1
Completed
1
Frozed
0
Software development
6
Open
0
In progress
2
Stopped
2
Waiting
2
Approval
0
Deferred
0
Completed
0
Frozed
0
Web development
4
Open
0
In progress
1
Stopped
0
Waiting
0
Approval
2
Deferred
0
Completed
1
Frozed
0
Cybersecurity
4
Open
0
In progress
1
Stopped
0
Waiting
2
Approval
1
Deferred
0
Completed
0
Frozed
0
Designers
7
Open
1
In progress
3
Stopped
0
Waiting
0
Approval
1
Deferred
0
Completed
2
Frozed
0
Recruitment and personnel management
4
Open
1
In progress
1
Stopped
0
Waiting
1
Approval
0
Deferred
1
Completed
0
Frozed
0
Marketing
13
Open
1
In progress
5
Stopped
1
Waiting
2
Approval
2
Deferred
2
Completed
0
Frozed
0
Management
5
Open
0
In progress
1
Stopped
1
Waiting
1
Approval
1
Deferred
0
Completed
1
Frozed
0
Technical support and service
9
Open
4
In progress
2
Stopped
1
Waiting
0
Approval
0
Deferred
1
Completed
1
Frozed
0
Mobile application development
3
Open
0
In progress
0
Stopped
0
Waiting
1
Approval
1
Deferred
0
Completed
1
Frozed
0
Project management
6
Open
1
In progress
2
Stopped
0
Waiting
0
Approval
1
Deferred
0
Completed
2
Frozed
0
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admin@demo.helpdeskstar.org
Service information
Name:
Demo
Active to:
01.01.2024 02:00
File storage:
141 MB/3 GB (used 4.6%)
Staffs:
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Thread settings
Settings
(active tab)
Statuses
Priorities
Types
Vertical Tabs
Client support statuses
Hide statuses for the client
Task statuses that will be shown to the client as "Opened"
- Status not set -
Open
In progress
Stopped
Waiting
Approval
Deferred
Completed
Task statuses that will be shown to the client as "Answered"
- Status not set -
Open
In progress
Stopped
Waiting
Approval
Deferred
Completed
Task statuses that will be shown to the client as "Archived"
- Status not set -
Open
In progress
Stopped
Waiting
Approval
Deferred
Completed
Show frozen thread separately
Status functionality
Ticket status when closed by the staff
- Disable the functionality -
Open
In progress
Stopped
Waiting
Approval
Deferred
Completed
Completed
Ticket status when closed by the client
- Disable the functionality -
Open
In progress
Stopped
Waiting
Approval
Deferred
Completed
Completed
Prohibition of reopening
Default values of thread
Category for staffs
Offer employees the choice of ticket category before the ticket creation form (as is done in the client side)
Don't offer a choice
Only available categories
All categories
All categories
Status
It will be set when the client creates a ticket or submits a message
Open
In progress
Stopped
Waiting
Approval
Deferred
Completed
Open
User assignment on thread message
Behavior of the “Executant” field when adding a message to a ticket
Don't perform any actions
Assign ticket ( provided that the ticket executant is not specified )
Assign ticket ( even if the ticket executant is specified )
Don't perform any actions
Autodistribution group
The group by which the tickets will be distributed
- Not specified -
Перша лінія підтримки
- Not specified -
Channel
It is set when the thread is created and does not change in the future.
- Not specified -
Підтримка
Бухгалтерія
Менеджмент
Менеджмент
Department
It is set when the thread is created and does not change in the future.
- Department -
Data analytics
Accounting
Software development
Web development
Cybersecurity
Designers
Recruitment and personnel management
Marketing
Management
Technical support and service
Mobile application development
Project management
Data analytics
Priority
It is set when the thread is created and does not change in the future.
Low
Medium
High
Critical
Low
Type
It is set when the thread is created and does not change in the future.
No type
Technical support
New functionality
Report an error
No type
On add message
Behavior depending on the status of the thread
On status "
Open
"
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Waiting"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Only process message
On status "
In progress
"
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Waiting"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Only process message
On status "
Stopped
"
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Waiting"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Set status "In progress"
On status "
Waiting
"
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Waiting"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Set status "In progress"
On status "
Approval
"
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Waiting"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Only process message
On status "
Deferred
"
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Waiting"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Set status "Open"
On status "
Completed
"
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Waiting"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Set status "Open"
Autoclose
Status
- Disable the functionality -
Open
In progress
Stopped
Waiting
Approval
Deferred
Completed
Waiting
Hours
Change status to
Open
In progress
Stopped
Waiting
Approval
Deferred
Completed
Completed
Thread number
Thread Number Length
The thread number will be padded with zeros at the beginning to achieve the specified length
Dynamic (do not pad)
2
3
4
5
6
7
8
9
10
11
12
13
14
15
12
Prefix
The prefix should not contain "#" and "]" symbols
Suffix
The suffix should not contain "#" and "]" symbols
All customer requests and internal tasks of employees in
one system
Order system
