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8
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63
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75
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9
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21
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6
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11
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12
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6
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10
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2
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1
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1
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1
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1
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7
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1
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1
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0
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1
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2
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1
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1
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0
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6
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2
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2
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2
Approval
0
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0
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0
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4
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1
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0
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0
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2
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0
Completed
1
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0
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4
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1
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2
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1
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0
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0
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7
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1
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3
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0
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1
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0
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2
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4
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1
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1
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0
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1
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0
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1
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0
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13
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1
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5
Stopped
1
Waiting
2
Approval
2
Deferred
2
Completed
0
Frozed
0
Management
5
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0
In progress
1
Stopped
1
Waiting
1
Approval
1
Deferred
0
Completed
1
Frozed
0
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9
Open
4
In progress
2
Stopped
1
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0
Approval
0
Deferred
1
Completed
1
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0
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3
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0
In progress
0
Stopped
0
Waiting
1
Approval
1
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0
Completed
1
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0
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6
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1
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2
Stopped
0
Waiting
0
Approval
1
Deferred
0
Completed
2
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0
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Active to:
01.01.2024 02:00
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Channel name
The short name that will appear in the ticket source tooltip, etc.
Department
- None -
Web development
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Management
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Technical support and service
Software development
Cybersecurity
Accounting
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Mobile application development
Project management
Settings
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API key
Changing the channel
The channel will be changed to the specified one with full imitation of its settings (sending a message upon reply and others)
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Підтримка
Бухгалтерія
Менеджмент
Менеджмент
Thread
SLA
SLA in hours. It is set when a message is received
Status
Open
In progress
Stopped
Approval
Deferred
Completed
Open
Executant
- not set -
Responsible staff
Розробник ПЗ Катерина
Веб-розробник Ігор
Розробник моб. додатків Олена
Менеджер Іван
Розробник ПЗ Дмитро
Адміністратор
Дизайнер Катерина
Менеджер Дмитро
Бухгалтер Анна
Тех. підтримка Анастасія
Менеджер Петро
Анатлітик Максим
Аналітик Юлія
HR Юлія
Дизайнер Віталій
Маркетолог Дмитро
Кібербезпека Олена
Розробник моб. додатків Вікторія
Перша лінія підтримки
Responsible staff
Priority
It is set when the thread is created and does not change in the future.
Low
Medium
High
Critical
Low
Type
It is set when the thread is created and does not change in the future.
No type
Technical support
New functionality
Report an error
No type
Contacts
Responsible staff
- Not specified -
Розробник ПЗ Катерина
Веб-розробник Ігор
Розробник моб. додатків Олена
Менеджер Іван
Розробник ПЗ Дмитро
Адміністратор
Дизайнер Катерина
Менеджер Дмитро
Бухгалтер Анна
Тех. підтримка Анастасія
Менеджер Петро
Анатлітик Максим
Аналітик Юлія
HR Юлія
Дизайнер Віталій
Маркетолог Дмитро
Кібербезпека Олена
Розробник моб. додатків Вікторія
- Not specified -
On message from channel
Behavior depending on the status of the thread
Open
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Only process message
In progress
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Only process message
Stopped
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Only process message
Waiting
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Only process message
Approval
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Only process message
Deferred
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Only process message
Completed
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Only process message
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