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5
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1
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1
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1
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1
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1
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Термінові тікети
8
Термін SLA минув
63
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Tickets from me
6
Open
2
In progress
2
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0
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0
Approval
1
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1
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0
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0
All tickets
75
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9
In progress
21
Stopped
6
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11
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12
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6
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10
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0
Data analytics
7
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0
In progress
2
Stopped
1
Waiting
1
Approval
1
Deferred
1
Completed
1
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0
Accounting
7
Open
1
In progress
1
Stopped
0
Waiting
1
Approval
2
Deferred
1
Completed
1
Frozed
0
Software development
6
Open
0
In progress
2
Stopped
2
Waiting
2
Approval
0
Deferred
0
Completed
0
Frozed
0
Web development
4
Open
0
In progress
1
Stopped
0
Waiting
0
Approval
2
Deferred
0
Completed
1
Frozed
0
Cybersecurity
4
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0
In progress
1
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0
Waiting
2
Approval
1
Deferred
0
Completed
0
Frozed
0
Designers
7
Open
1
In progress
3
Stopped
0
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0
Approval
1
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0
Completed
2
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0
Recruitment and personnel management
4
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1
In progress
1
Stopped
0
Waiting
1
Approval
0
Deferred
1
Completed
0
Frozed
0
Marketing
13
Open
1
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5
Stopped
1
Waiting
2
Approval
2
Deferred
2
Completed
0
Frozed
0
Management
5
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0
In progress
1
Stopped
1
Waiting
1
Approval
1
Deferred
0
Completed
1
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0
Technical support and service
9
Open
4
In progress
2
Stopped
1
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0
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0
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1
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1
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0
Mobile application development
3
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0
In progress
0
Stopped
0
Waiting
1
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1
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0
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1
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0
Project management
6
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1
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2
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1
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2
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Active to:
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Name
Weight
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Default channel
Staffs count
Tickets count
Operations
1
Data analytics
Weight for Data analytics
-10
-9
-8
-7
-6
-5
-4
-3
-2
-1
0
1
2
3
4
5
6
7
8
9
10
-10
Анатлітик Максим
- By default -
- Not specified -
2
7
2
Accounting
Weight for Accounting
-10
-9
-8
-7
-6
-5
-4
-3
-2
-1
0
1
2
3
4
5
6
7
8
9
10
-9
Бухгалтер Анна
- By default -
- Not specified -
1
7
3
Software development
Weight for Software development
-10
-9
-8
-7
-6
-5
-4
-3
-2
-1
0
1
2
3
4
5
6
7
8
9
10
-8
Розробник ПЗ Катерина
- By default -
- Not specified -
2
6
4
Web development
Weight for Web development
-10
-9
-8
-7
-6
-5
-4
-3
-2
-1
0
1
2
3
4
5
6
7
8
9
10
-7
Веб-розробник Ігор
- By default -
- Not specified -
1
4
5
Cybersecurity
Weight for Cybersecurity
-10
-9
-8
-7
-6
-5
-4
-3
-2
-1
0
1
2
3
4
5
6
7
8
9
10
-6
Кібербезпека Олена
- By default -
- Not specified -
1
4
6
Designers
Weight for Designers
-10
-9
-8
-7
-6
-5
-4
-3
-2
-1
0
1
2
3
4
5
6
7
8
9
10
0
Дизайнер Катерина
- By default -
- Not specified -
2
7
7
Recruitment and personnel management
Weight for Recruitment and personnel management
-10
-9
-8
-7
-6
-5
-4
-3
-2
-1
0
1
2
3
4
5
6
7
8
9
10
0
HR Юлія
- By default -
- Not specified -
1
4
8
Marketing
Weight for Marketing
-10
-9
-8
-7
-6
-5
-4
-3
-2
-1
0
1
2
3
4
5
6
7
8
9
10
0
Маркетолог Дмитро
- By default -
- Not specified -
1
13
9
Management
Weight for Management
-10
-9
-8
-7
-6
-5
-4
-3
-2
-1
0
1
2
3
4
5
6
7
8
9
10
0
Адміністратор
- By default -
- Not specified -
1
5
10
Technical support and service
Weight for Technical support and service
-10
-9
-8
-7
-6
-5
-4
-3
-2
-1
0
1
2
3
4
5
6
7
8
9
10
0
Тех. підтримка Анастасія
- By default -
- Not specified -
1
9
11
Mobile application development
Weight for Mobile application development
-10
-9
-8
-7
-6
-5
-4
-3
-2
-1
0
1
2
3
4
5
6
7
8
9
10
0
Розробник моб. додатків Вікторія
- By default -
- Not specified -
2
3
12
Project management
Weight for Project management
-10
-9
-8
-7
-6
-5
-4
-3
-2
-1
0
1
2
3
4
5
6
7
8
9
10
0
- Not specified -
- By default -
- Not specified -
3
6
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