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5
Open
0
In progress
1
Stopped
1
Waiting
1
Approval
1
Deferred
0
Completed
1
Frozed
0
Personal filters
Термінові тікети
8
Термін SLA минув
63
Followed up
Tickets from me
6
Open
2
In progress
2
Stopped
0
Waiting
0
Approval
1
Deferred
1
Completed
0
Frozed
0
All tickets
75
Open
9
In progress
21
Stopped
6
Waiting
11
Approval
12
Deferred
6
Completed
10
Frozed
0
Data analytics
7
Open
0
In progress
2
Stopped
1
Waiting
1
Approval
1
Deferred
1
Completed
1
Frozed
0
Accounting
7
Open
1
In progress
1
Stopped
0
Waiting
1
Approval
2
Deferred
1
Completed
1
Frozed
0
Software development
6
Open
0
In progress
2
Stopped
2
Waiting
2
Approval
0
Deferred
0
Completed
0
Frozed
0
Web development
4
Open
0
In progress
1
Stopped
0
Waiting
0
Approval
2
Deferred
0
Completed
1
Frozed
0
Cybersecurity
4
Open
0
In progress
1
Stopped
0
Waiting
2
Approval
1
Deferred
0
Completed
0
Frozed
0
Designers
7
Open
1
In progress
3
Stopped
0
Waiting
0
Approval
1
Deferred
0
Completed
2
Frozed
0
Recruitment and personnel management
4
Open
1
In progress
1
Stopped
0
Waiting
1
Approval
0
Deferred
1
Completed
0
Frozed
0
Marketing
13
Open
1
In progress
5
Stopped
1
Waiting
2
Approval
2
Deferred
2
Completed
0
Frozed
0
Management
5
Open
0
In progress
1
Stopped
1
Waiting
1
Approval
1
Deferred
0
Completed
1
Frozed
0
Technical support and service
9
Open
4
In progress
2
Stopped
1
Waiting
0
Approval
0
Deferred
1
Completed
1
Frozed
0
Mobile application development
3
Open
0
In progress
0
Stopped
0
Waiting
1
Approval
1
Deferred
0
Completed
1
Frozed
0
Project management
6
Open
1
In progress
2
Stopped
0
Waiting
0
Approval
1
Deferred
0
Completed
2
Frozed
0
Tickets service menu
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Service information
Name:
Demo
Active to:
01.01.2024 02:00
File storage:
141 MB/3 GB (used 4.6%)
Staffs:
18 / 0
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Edit
Менеджмент
Name
The name of the access group.
Access
Ticket thread
Froze tickets
Access to frozing tickets
Change SLA
Change thread category
Change field "Execution time estimate"
Change priority
Change field "Time required to complete"
Change thread type
Allow union threads
Access to creating private messages
Access to all staffs tickets
Access to all clients tickets
Editing the name in the ticket from the client
Editing the channel field in the ticket from the client
Editing a client message
Edit any message in tickets
Provides full access to edit employee messages
Edit field "Author" in threads
Only if the author is an employee. By default, there is no access.
Delete any thread
Allow delete messages
No access
Only own messages
Any employee message
Any employee message
Access to field "Executant" in ticket
By default, the staff has full access to field "Executant" in ticket
No access
Only read
Read and edit
Read and edit
Access to field "Status" in ticket
By default, the staff has full access to field "Status" in ticket
No access
Only read
Read and edit
Read and edit
Access to field "Department" in ticket
By default, the staff has full access to field "Department" in ticket
No access
Only read
Read and edit
Read and edit
Watch access
The employee has guaranteed access to tracked tickets
No access
Only watch/unwatch
Show list of observers
Management of observers
Show list of observers
Prohibit changing status to
Marking statuses will prevent this group from setting the specified statuses to threads. Does not affect access rights to the threads itself
На узгодженні
Відкрито
В процесі
В очікуванні
Виконана
Відкладена
Призупинена
Contacts
Access to client list and update clients
By default, employees do not have access to the client list
No access
Partial access
Full access
Full access
Allow create contacts
Allow delete contacts
Departments
Access to department
Access level to department
Веброзробка
No access
Create tickets
Only assigned tickets
Full access
Create tickets
Рекрутинг та управління персоналом
No access
Create tickets
Only assigned tickets
Full access
Create tickets
Керівництво
No access
Create tickets
Only assigned tickets
Full access
Create tickets
Управління проектами
No access
Create tickets
Only assigned tickets
Full access
Full access
Аналітика даних
No access
Create tickets
Only assigned tickets
Full access
Create tickets
Технічна підтримка та сервіс
No access
Create tickets
Only assigned tickets
Full access
Create tickets
Розробка програмного забезпечення
No access
Create tickets
Only assigned tickets
Full access
Create tickets
Кібербезпека
No access
Create tickets
Only assigned tickets
Full access
Create tickets
Бухгалтерія
No access
Create tickets
Only assigned tickets
Full access
Create tickets
Маркетинг
No access
Create tickets
Only assigned tickets
Full access
Create tickets
Дизайнери
No access
Create tickets
Only assigned tickets
Full access
Create tickets
Розробка мобільних додатків
No access
Create tickets
Only assigned tickets
Full access
Create tickets
Access settings "Access to department" and "Access to tickets without department" is disabled. Reason: staff have access to all tickets (see: Access to all staffs tickets)
Access to tickets without department
Access to tickets without department
Knowledge base
Access to knowledge base
Partial access is access according to settings in categories. The ability to edit the category structure is only available with full access.
No access
Partial access
Full access
Partial access
Access to knowledge base categories
Blocking access to a category automatically blocks access to all subcategories. If the access level of the parent category is at least "read only", then the subcategories can have any level (including "full access").
Загальні запитання
No access
Readonly
Creating and editing your own articles
Full access
Full access
Загальні запитання -> Інформаційні запити
No access
Readonly
Creating and editing your own articles
Full access
Readonly
Загальні запитання -> Вартість послуги
No access
Readonly
Creating and editing your own articles
Full access
Readonly
Загальні запитання -> Вартість послуги -> Пакети послуг
No access
Readonly
Creating and editing your own articles
Full access
Full access
Загальні запитання -> Відміна та повернення
No access
Readonly
Creating and editing your own articles
Full access
Readonly
Загальні запитання -> Оплата
No access
Readonly
Creating and editing your own articles
Full access
Readonly
Загальні запитання -> Персональні дані та конфіденційність
No access
Readonly
Creating and editing your own articles
Full access
Full access
Загальні запитання -> Процедура замовлення
No access
Readonly
Creating and editing your own articles
Full access
Readonly
Загальні запитання -> Скарги та претензії
No access
Readonly
Creating and editing your own articles
Full access
Full access
Загальні запитання -> Терміни та умови
No access
Readonly
Creating and editing your own articles
Full access
Full access
Загальні запитання -> Технічна підтримка
No access
Readonly
Creating and editing your own articles
Full access
Full access
Staff load
Access to staff load statistics
Statistics
Access to statistics
Autodistribution
Full access to autodistribution module
Account
Access to field "Birthday"
Only view (not edit on form)
View and edit
View and edit
Access to field "Nickname"
Only view (not edit on form)
View and edit
Only view (not edit on form)
Access to full name fields
Only view (not edit on form)
View and edit
Only view (not edit on form)
Checklists
Full access to checklists module
File system
Access to files route
Telephone
Thread categories
Access to category
Access to category groups
Питання по програмному забезпеченню:
No access
Set category without access to it
Readonly
Creating and editing your own articles
Full access
Full access
Розробка та програмування:
No access
Set category without access to it
Readonly
Creating and editing your own articles
Full access
Full access
Питання щодо хмарних послуг:
No access
Set category without access to it
Readonly
Creating and editing your own articles
Full access
Full access
Питання щодо обладнання:
No access
Set category without access to it
Readonly
Creating and editing your own articles
Full access
Full access
Технічна підтримка:
No access
Set category without access to it
Readonly
Creating and editing your own articles
Full access
Full access
Безпека:
No access
Set category without access to it
Readonly
Creating and editing your own articles
Full access
Full access
Мережеві питання:
No access
Set category without access to it
Readonly
Creating and editing your own articles
Full access
No access
Електронна пошта та комунікації:
No access
Set category without access to it
Readonly
Creating and editing your own articles
Full access
Full access
Full access to thread categories
Full access to thread categories, including access to categories groups.
All customer requests and internal tasks of employees in
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