Tickets menu
Create ticket
Back
My tasks
6
Open
0
In progress
2
Stopped
1
Waiting
1
Approval
1
Deferred
0
Completed
1
Frozed
0
Personal filters
Термінові тікети
11
Термін SLA минув
85
Followed up
Tickets from me
26
Open
19
In progress
2
Stopped
1
Waiting
0
Approval
2
Deferred
1
Completed
1
Frozed
0
All tickets
103
Open
34
In progress
22
Stopped
6
Waiting
11
Approval
13
Deferred
6
Completed
11
Frozed
0
Data analytics
8
Open
0
In progress
2
Stopped
2
Waiting
1
Approval
1
Deferred
1
Completed
1
Frozed
0
Accounting
12
Open
6
In progress
1
Stopped
0
Waiting
1
Approval
2
Deferred
1
Completed
1
Frozed
0
Software development
8
Open
1
In progress
2
Stopped
2
Waiting
2
Approval
1
Deferred
0
Completed
0
Frozed
0
Web development
5
Open
1
In progress
1
Stopped
0
Waiting
0
Approval
2
Deferred
0
Completed
1
Frozed
0
Cybersecurity
4
Open
0
In progress
1
Stopped
0
Waiting
2
Approval
1
Deferred
0
Completed
0
Frozed
0
Designers
8
Open
2
In progress
3
Stopped
0
Waiting
0
Approval
1
Deferred
0
Completed
2
Frozed
0
Recruitment and personnel management
5
Open
2
In progress
1
Stopped
0
Waiting
1
Approval
0
Deferred
1
Completed
0
Frozed
0
Marketing
13
Open
1
In progress
4
Stopped
1
Waiting
2
Approval
2
Deferred
2
Completed
1
Frozed
0
Management
8
Open
2
In progress
2
Stopped
0
Waiting
1
Approval
1
Deferred
1
Completed
1
Frozed
0
Technical support and service
16
Open
11
In progress
3
Stopped
1
Waiting
0
Approval
0
Deferred
0
Completed
1
Frozed
0
Mobile application development
3
Open
0
In progress
0
Stopped
0
Waiting
1
Approval
1
Deferred
0
Completed
1
Frozed
0
Project management
13
Open
8
In progress
2
Stopped
0
Waiting
0
Approval
1
Deferred
0
Completed
2
Frozed
0
Tickets service menu
Contacts
Organizations
Files
Knowledge base
Categories
Checklists
Autodistribution groups
Settings
Branding
Languages
Thread
Work schedule
Access groups
Staffs
Departments
Notifications
Thread rates
Channels
Setting up mail templates
Telephones
Spam-list
General settings
Status
Tickets tickets created
Create
Thread
Department
Status
Type
Priority
Client
Staff
Tickets user menu
admin@demo.helpdeskstar.org
Status
Online
Offline
Break
Online
Service information
Name:
Demo
Active to:
01.01.2024 02:00
File storage:
278 MB/3 GB (used 9%)
Staffs:
18 / 0
Trial Period
Subscribe Now
Personal filters
Settings
Notifications
Languages
Ukrainian
English
Polish
Russian
Logout
View profile
Edit profile
Log out
Edit
Клієнт новий
Name
The name of the access group.
Access
Account
Access to field "Birthday"
Only view (not edit on form)
View and edit
Only view (not edit on form)
Access to field "Nickname"
Only view (not edit on form)
View and edit
Only view (not edit on form)
Access to full name fields
Only view (not edit on form)
View and edit
Only view (not edit on form)
Ticket thread
Access to field "SLA" in ticket
No access
Only read
Read and edit
No access
Access to field "Status" in ticket
By default, the staff has full access to field "Status" in ticket
No access
Only read
Read and edit
No access
Access to field "Priority" in ticket
By default, the client no access to field "Priority" in ticket
No access
Only read
Read and edit
No access
Access to field "Type" in ticket
By default, the client no access to field "Type" in ticket
No access
Only read
Read and edit
No access
Access to field "Executant" in ticket
By default, the client does not have access to field "Executant" in ticket
No access
Only read
Read and edit
No access
Access to field "Department" in ticket
By default, the client does not have access to field "Department" in ticket
No access
Only read
Read and edit
No access
Allow editing own message
No access
During 5 min
During 10 min
During 15 min
During 30 min
During 1 hour
Always
During 5 min
All customer requests and internal tasks of employees in
one system
Order system
