Client
Global template for sending notifications to clients
Notify client of create account
User notification of account creation
Client notifications providing answers to tasks
User notification of thread closed
Not working time
Thread rating request
Global
Watchers notifications
Notifying the watchers about a new thread with them
Notifying the watchers about a new created message
Notifications
Notification of the organization head about the newly created thread
Notification for department lead of unassigned ticket
Notification staffs in department of unassigned ticket
Notification of the employee about the newly created thread assigned to him
Notifying the employee about a new appointed thread
Changing a field in the thread.
Change frozing thread
Change field "SLA" in thread
Changing a field in the thread.
Notification to the organization head about the created message
Notification to the author about the provided response
SLA Deadline Exceeded (for the author)
Notification about the added comment
Notifying the employee about a new created message
SLA Deadline Exceeded (for the department lead)
SLA approaching alert
Staff
Global template for sending notifications to employees
Notify staff of create account