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8
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admin@demo.helpdeskstar.org
Service information
Name:
Demo
Active to:
01.01.2024 02:00
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Розробник моб. додатків Олена
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Username
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Password
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Status
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Signature
Signature
Use for all messages
Without specifying this option, the signature will be added only to messages in tickets from customers
Signature for messagers
Access
Access
Ticket thread
Change field "Execution time estimate"
- Without change (No) -
No
Yes
- Without change (No) -
Change field "Time required to complete"
- Without change (No) -
No
Yes
- Without change (No) -
Access to creating private messages
- Without change (No) -
No
Yes
- Without change (No) -
Access to all staffs tickets
- Without change (No) -
No
Yes
- Without change (No) -
Access to all clients tickets
- Without change (No) -
No
Yes
- Without change (No) -
Editing the name in the ticket from the client
- Without change (No) -
No
Yes
- Without change (No) -
Editing the channel field in the ticket from the client
- Without change (Yes) -
No
Yes
- Without change (Yes) -
Delete any thread
- Without change (No) -
No
Yes
- Without change (No) -
Watch access
The employee has guaranteed access to tracked tickets
- Without change (Only watch/unwatch) -
No access
Only watch/unwatch
Show list of observers
Management of observers
- Without change (Only watch/unwatch) -
Prohibit changing status to
Marking statuses will prevent this group from setting the specified statuses to threads. Does not affect access rights to the threads itself
На узгодженні
- Without change (No) -
No
Yes
- Without change (No) -
Відкрито
- Without change (No) -
No
Yes
- Without change (No) -
В процесі
- Without change (No) -
No
Yes
- Without change (No) -
В очікуванні
- Without change (No) -
No
Yes
- Without change (No) -
Виконана
- Without change (No) -
No
Yes
- Without change (No) -
Відкладена
- Without change (No) -
No
Yes
- Without change (No) -
Призупинена
- Without change (No) -
No
Yes
- Without change (No) -
Contacts
Access to client list and update clients
By default, employees do not have access to the client list
- Without change (Partial access) -
No access
Partial access
Full access
- Without change (Partial access) -
Allow create contacts
- Without change (No) -
No
Yes
- Without change (No) -
Allow delete contacts
- Without change (No) -
No
Yes
- Without change (No) -
Departments
Access to department
Access level to department
Веброзробка
- Without change (Create tickets) -
No access
Create tickets
Only assigned tickets
Full access
- Without change (Create tickets) -
Рекрутинг та управління персоналом
- Without change (Create tickets) -
No access
Create tickets
Only assigned tickets
Full access
- Without change (Create tickets) -
Керівництво
- Without change (Create tickets) -
No access
Create tickets
Only assigned tickets
Full access
- Without change (Create tickets) -
Управління проектами
- Without change (Create tickets) -
No access
Create tickets
Only assigned tickets
Full access
- Without change (Create tickets) -
Аналітика даних
- Without change (Create tickets) -
No access
Create tickets
Only assigned tickets
Full access
- Without change (Create tickets) -
Технічна підтримка та сервіс
- Without change (Create tickets) -
No access
Create tickets
Only assigned tickets
Full access
- Without change (Create tickets) -
Розробка програмного забезпечення
- Without change (Create tickets) -
No access
Create tickets
Only assigned tickets
Full access
- Without change (Create tickets) -
Кібербезпека
- Without change (Create tickets) -
No access
Create tickets
Only assigned tickets
Full access
- Without change (Create tickets) -
Бухгалтерія
- Without change (Create tickets) -
No access
Create tickets
Only assigned tickets
Full access
- Without change (Create tickets) -
Маркетинг
- Without change (Create tickets) -
No access
Create tickets
Only assigned tickets
Full access
- Without change (Create tickets) -
Дизайнери
- Without change (Create tickets) -
No access
Create tickets
Only assigned tickets
Full access
- Without change (Create tickets) -
Розробка мобільних додатків
- Without change (Only assigned tickets) -
No access
Create tickets
Only assigned tickets
Full access
- Without change (Only assigned tickets) -
Access settings "Access to department" and "Access to tickets without department" is disabled. Reason: staff have access to all tickets (see: Access to all staffs tickets)
Access to tickets without department
Access to tickets without department
- Without change (No) -
No
Yes
- Without change (No) -
Staff load
Access to staff load statistics
- Without change (No) -
No
Yes
- Without change (No) -
Statistics
Access to statistics
- Without change (No) -
No
Yes
- Without change (No) -
Autodistribution
Full access to autodistribution module
- Without change (No) -
No
Yes
- Without change (No) -
Checklists
Full access to checklists module
- Without change (No) -
No
Yes
- Without change (No) -
File system
Access to files route
- Without change (No) -
No
Yes
- Without change (No) -
Info
Language
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English
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Керівництво. Аналітика даних
Співробітник. Аналітика даних
Керівництво. Бухгалтерія
Співробітник. Бухгалтерія
Керівництво. Розробка програмного забезпечення
Співробітник. Розробка програмного забезпечення
Керівництво. Веб-розробка
Співробітник. Веб-розробка
Керівництво. Кібербезпека
Співробітник. Кібербезпека
Керівництво. Дизайнери
Співробітник. Дизайнери
Керівництво. Рекрутинг та управління персоналом
Співробітник. Рекрутинг та управління персоналом
Керівництво. Маркетинг
Співробітник. Маркетинг
Керівництво. Технічна підтримка та сервіс
Співробітник. Технічна підтримка та сервіс
Керівництво. Розробка мобільних додатків
Співробітник. Розробка мобільних додатків
Менеджмент
Керівництво
Співробітник. Розробка мобільних додатків
Notes
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