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Account

Current passwordEmail address or Password below. .">Required if you want to change the Email address or Password below. Reset your password.

Email addressThe email address is not made public. It will only be used if you need to be contacted about your account or for opted-in notifications.

UsernameSeveral special characters are allowed, including space, period (.), hyphen (-), apostrophe ('), underscore (_), and the @ sign.

Password

Confirm password

To change the current user password, enter the new password in both fields.

Status

Terminated employee

Active employee

Signature

Access

Ticket thread

Change field "Execution time estimate"

Change field "Time required to complete"

Access to creating private messages

Access to all staffs tickets

Access to all clients tickets

Editing the name in the ticket from the client

Editing the channel field in the ticket from the client

Delete any thread

Watch accessThe employee has guaranteed access to tracked tickets

Prohibit changing status to Marking statuses will prevent this group from setting the specified statuses to threads. Does not affect access rights to the threads itself

На узгодженні

Відкрито

В процесі

В очікуванні

Виконана

Відкладена

Призупинена

Contacts

Access to client list and update clientsBy default, employees do not have access to the client list

Allow create contacts

Allow delete contacts

Departments

Access to department Access level to department

Веброзробка

Рекрутинг та управління персоналом

Керівництво

Управління проектами

Аналітика даних

Технічна підтримка та сервіс

Розробка програмного забезпечення

Кібербезпека

Бухгалтерія

Маркетинг

Дизайнери

Розробка мобільних додатків

Access settings "Access to department" and "Access to tickets without department" is disabled. Reason: staff have access to all tickets (see: Access to all staffs tickets)

Access to tickets without departmentAccess to tickets without department

Staff load

Access to staff load statistics

Statistics

Access to statistics

Autodistribution

Full access to autodistribution module

Checklists

Full access to checklists module

File system

Access to files route

Info

LanguageThis account's preferred language for emails. This is also assumed to be the primary language of this account's profile information.

TimezoneSelect the desired local time and time zone. Dates and times throughout this site will be displayed using this time zone.

Group

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