Edit Підтримка

Department

Settings

Channel

Alias / Email ForwardingAn email address that forwards messages to the channel's mailbox. It will be automatically removed from CC recipients.

Send messages

SMTP server addressThe address of your outgoing SMTP server.

Server connection port

Use encrypted protocolThis allows connection to an SMTP server that requires SSL encryption such as Gmail.

Enable TLS encryption automaticallyWhether to enable TLS encryption automatically if a server supports it, even if the protocol is not set to "tls".

E-mail from name

Maximum attachment size Mb

Read messages

IMAP server addressThe address of your IMAP server.

Server connection port

Secure connection (SSL)

Read the specified folderBy default, letters from the "INBOX" folder are read

Thread

SLASLA in hours. It is set when a message is received

Status

Executant

PriorityIt is set when the thread is created and does not change in the future.

TypeIt is set when the thread is created and does not change in the future.

Contacts

Responsible staff

Cron

Read interval

On message from channel

Behavior depending on the status of the thread

Відкрито

В процесі

Призупинена

В очікуванні

На узгодженні

Відкладена

Виконана

Work schedule

Send an out-of-hours notification

Notifications

Send a notification about the creation of a threadExcept for the case of creating a task by the manager on behalf of the client. See template Thread create

Send a thread closure notificationSee template Thread closed

Rating request

Coverage

[available tokens]

Демонстраційна версія: можливість збереження каналу заблоковано!