Add channel

Department

Settings

Channel

E-Mail

Find provider settings on the InternetCheck online for the settings needed for this email provider. Only the domain name part of the e-mail address will be sent over the Internet at this point. If this option is unchecked, the account can be set up manually.

Thread

SLASLA in hours. It is set when a message is received

Status

Executant

PriorityIt is set when the thread is created and does not change in the future.

TypeIt is set when the thread is created and does not change in the future.

Contacts

Responsible staff

Cron

Read interval

On message from channel

Behavior depending on the status of the thread

Відкрито

В процесі

Призупинена

В очікуванні

На узгодженні

Відкладена

Виконана

Work schedule

Send an out-of-hours notification

Notifications

Send a notification about the creation of a threadExcept for the case of creating a task by the manager on behalf of the client. See template Thread create

Send a thread closure notificationSee template Thread closed

Rating request

Coverage

[available tokens]

Демонстраційна версія: можливість збереження каналу заблоковано!