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1
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Термінові тікети
8
Термін SLA минув
63
Followed up
Tickets from me
6
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2
In progress
2
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0
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1
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75
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9
In progress
21
Stopped
6
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11
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12
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6
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10
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Data analytics
7
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0
In progress
2
Stopped
1
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1
Approval
1
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1
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1
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0
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7
Open
1
In progress
1
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0
Waiting
1
Approval
2
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1
Completed
1
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0
Software development
6
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0
In progress
2
Stopped
2
Waiting
2
Approval
0
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0
Completed
0
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0
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4
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0
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1
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0
Waiting
0
Approval
2
Deferred
0
Completed
1
Frozed
0
Cybersecurity
4
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0
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1
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0
Waiting
2
Approval
1
Deferred
0
Completed
0
Frozed
0
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7
Open
1
In progress
3
Stopped
0
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0
Approval
1
Deferred
0
Completed
2
Frozed
0
Recruitment and personnel management
4
Open
1
In progress
1
Stopped
0
Waiting
1
Approval
0
Deferred
1
Completed
0
Frozed
0
Marketing
13
Open
1
In progress
5
Stopped
1
Waiting
2
Approval
2
Deferred
2
Completed
0
Frozed
0
Management
5
Open
0
In progress
1
Stopped
1
Waiting
1
Approval
1
Deferred
0
Completed
1
Frozed
0
Technical support and service
9
Open
4
In progress
2
Stopped
1
Waiting
0
Approval
0
Deferred
1
Completed
1
Frozed
0
Mobile application development
3
Open
0
In progress
0
Stopped
0
Waiting
1
Approval
1
Deferred
0
Completed
1
Frozed
0
Project management
6
Open
1
In progress
2
Stopped
0
Waiting
0
Approval
1
Deferred
0
Completed
2
Frozed
0
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admin@demo.helpdeskstar.org
Service information
Name:
Demo
Active to:
01.01.2024 02:00
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Staffs:
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Edit
Підтримка
Channel name
The short name that will appear in the ticket source tooltip, etc.
Department
- None -
Web development
Recruitment and personnel management
Management
Project management
Data analytics
Technical support and service
Software development
Cybersecurity
Accounting
Marketing
Designers
Mobile application development
Technical support and service
Settings
Vertical Tabs
Channel
Login
Password
Alias / Email Forwarding
An email address that forwards messages to the channel's mailbox. It will be automatically removed from CC recipients.
Tickets Horizontal Tabs
Send messages
SMTP server address
The address of your outgoing SMTP server.
Server connection port
Use encrypted protocol
This allows connection to an SMTP server that requires SSL encryption such as Gmail.
No
Use SSL
Use TLS
No
Enable TLS encryption automatically
Whether to enable TLS encryption automatically if a server supports it, even if the protocol is not set to "tls".
E-mail from name
Maximum attachment size
Mb
Read messages
IMAP server address
The address of your IMAP server.
Server connection port
Secure connection (SSL)
Read the specified folder
By default, letters from the "INBOX" folder are read
Thread
SLA
SLA in hours. It is set when a message is received
Status
Open
In progress
Stopped
Approval
Deferred
Completed
Open
Executant
- not set -
Responsible staff
Розробник ПЗ Катерина
Веб-розробник Ігор
Розробник моб. додатків Олена
Менеджер Іван
Розробник ПЗ Дмитро
Адміністратор
Дизайнер Катерина
Менеджер Дмитро
Бухгалтер Анна
Тех. підтримка Анастасія
Менеджер Петро
Анатлітик Максим
Аналітик Юлія
HR Юлія
Дизайнер Віталій
Маркетолог Дмитро
Кібербезпека Олена
Розробник моб. додатків Вікторія
Перша лінія підтримки
Responsible staff
Priority
It is set when the thread is created and does not change in the future.
Low
Medium
High
Critical
Low
Type
It is set when the thread is created and does not change in the future.
No type
Technical support
New functionality
Report an error
No type
Contacts
Responsible staff
- Not specified -
Розробник ПЗ Катерина
Веб-розробник Ігор
Розробник моб. додатків Олена
Менеджер Іван
Розробник ПЗ Дмитро
Адміністратор
Дизайнер Катерина
Менеджер Дмитро
Бухгалтер Анна
Тех. підтримка Анастасія
Менеджер Петро
Анатлітик Максим
Аналітик Юлія
HR Юлія
Дизайнер Віталій
Маркетолог Дмитро
Кібербезпека Олена
Розробник моб. додатків Вікторія
- Not specified -
Cron
Read interval
- Without autoread -
15 sec
30 sec
45 sec
1 min
1 min 30 sec
2 min
2 min 30 sec
3 min
3 min 30 sec
4 min
4 min 30 sec
5 min
6 min
7 min
8 min
9 min
10 min
2 min
On message from channel
Behavior depending on the status of the thread
Open
Only process message
Initiate the creation of a new thread
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Only process message
In progress
Only process message
Initiate the creation of a new thread
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Only process message
Stopped
Only process message
Initiate the creation of a new thread
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Only process message
Waiting
Only process message
Initiate the creation of a new thread
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Only process message
Approval
Only process message
Initiate the creation of a new thread
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Only process message
Deferred
Only process message
Initiate the creation of a new thread
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Only process message
Completed
Only process message
Initiate the creation of a new thread
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Only process message
Work schedule
Send an out-of-hours notification
Notifications
Send a notification about the creation of a thread
Except for the case of creating a task by the manager on behalf of the client. See template Thread create
Send a thread closure notification
See template Thread closed
Rating request
Coverage
Disable rating request
10%
20%
30%
40%
50%
60%
70%
80%
90%
Submit requests per thread
Disable rating request
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Демонстраційна версія: можливість збереження каналу заблоковано!
All customer requests and internal tasks of employees in
one system
Order system
