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Service information
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Demo
Active to:
01.01.2024 02:00
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Телеграм
Channel name
The short name that will appear in the ticket source tooltip, etc.
Department
- None -
Web development
Recruitment and personnel management
Management
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Data analytics
Technical support and service
Software development
Cybersecurity
Accounting
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Technical support and service
Settings
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SLA
SLA in hours. It is set when a message is received
Status
Open
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Approval
Deferred
Completed
Open
Executant
- not set -
Responsible staff
Розробник ПЗ Катерина
Веб-розробник Ігор
Розробник моб. додатків Олена
Менеджер Іван
Розробник ПЗ Дмитро
Адміністратор
Дизайнер Катерина
Менеджер Дмитро
Бухгалтер Анна
Тех. підтримка Анастасія
Менеджер Петро
Анатлітик Максим
Аналітик Юлія
HR Юлія
Дизайнер Віталій
Маркетолог Дмитро
Кібербезпека Олена
Розробник моб. додатків Вікторія
Перша лінія підтримки
Responsible staff
Priority
It is set when the thread is created and does not change in the future.
Low
Medium
High
Critical
Medium
Type
It is set when the thread is created and does not change in the future.
No type
Technical support
New functionality
Report an error
Technical support
Contacts
Responsible staff
- Not specified -
Розробник ПЗ Катерина
Веб-розробник Ігор
Розробник моб. додатків Олена
Менеджер Іван
Розробник ПЗ Дмитро
Адміністратор
Дизайнер Катерина
Менеджер Дмитро
Бухгалтер Анна
Тех. підтримка Анастасія
Менеджер Петро
Анатлітик Максим
Аналітик Юлія
HR Юлія
Дизайнер Віталій
Маркетолог Дмитро
Кібербезпека Олена
Розробник моб. додатків Вікторія
- Not specified -
On message from channel
Behavior depending on the status of the thread
Open
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Initiate the creation of a new thread
Only process message
In progress
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Initiate the creation of a new thread
Only process message
Stopped
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Initiate the creation of a new thread
Only process message
Waiting
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Initiate the creation of a new thread
Only process message
Approval
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Initiate the creation of a new thread
Set status "In progress"
Deferred
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Initiate the creation of a new thread
Set status "Open"
Completed
Only process message
Set status "Open"
Set status "In progress"
Set status "Stopped"
Set status "Approval"
Set status "Deferred"
Set status "Completed"
Initiate the creation of a new thread
Set status "Open"
Work schedule
Send an out-of-hours notification
Message
<p>Компанія зараз поза робочим часом. Ми відповімо на ваше повідомлення протягом наших робочих годин: [work_schedule:short].</p><p>Дякуємо за розуміння!</p>
Welcome message
A message that a new user will see. You can explain what kind of bot it is and for what purposes it was created.
<p><strong>Ласкаво просимо до Telegram-бота HelpDeskStar 😉</strong></p><p>Цей канал звʼязку створено для обробки звернень з впровадження, та налаштуванню тікет-системи.</p><p>Для початку роботи натисніть на кнопку "Надіслати номер телефону" 👇</p>
[available tokens]
Phone question
Message before requesting a phone number.
<p><strong>Надайте номер телефону для ідентифікації.</strong></p>
[available tokens]
Mail question
Message before requesting e-mail address.
<p>Дякуємо, ще 1 крок, та ми розпочнемо спілкування 😉</p><p><strong>Вкажіть адресу вашої електронної пошти.</strong></p><p> </p>
[available tokens]
Authorize
User notification of successful identification and the ability to write a message to support.
<p>Ви надали всю необхідну інформацію 👍</p><p>Усі подальші повідомлення вже будуть надсилатися в службу підтримки, та будуть опрацьовані менеджером 🧑💻</p><p><strong>Тепер, щоб активувати діалог – напишіть перше повідомлення 👇</strong></p>
[available tokens]
Registered
User notification of successful registration and the ability to write a message to support.
<p><strong>Тепер, щоб активувати діалог – напишіть перше повідомлення 👇</strong></p>
[available tokens]
Thread created
Notification of the client about the creation of a thread
Message
<p>За вашим запитом було створено завдання з номером [tickets_thread:thread_number:value].</p><p> </p><p>Очікуйте відповідь менеджера</p><p> </p>
[available tokens]
Thread close
Notifying the client about closing the ticket
Tickets with statuses in which a new ticket will be created are considered closed. That is, the setting "Behavior depending on the status of the ticket" is specified as "Contribute to the creation of a new ticket"
Message
<p>Задача [tickets_thread:thread_number:value] закрита.</p><p>Якщо у вас залишилися питання по даній темі, напишіть нове повідомлення і вкажіть вищевказаний номер.</p>
[available tokens]
Spam detect
Count messages (from client) after manager answer
Disable functionality
5
6
7
8
9
10
11
12
13
14
15
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18
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24
25
Disable functionality
During time
Any time
1 min
3 min
5 min
10 min
15 min
20 min
25 min
30 min
45 min
1 hour
Any time
Message
<p>Our manager doesn't get sick, doesn't go on vacation, doesn't take sick leave, doesn't drink coffee, but sometimes you have to wait for an answer 😊</p>
Rating request
Coverage
Disable rating request
10%
20%
30%
40%
50%
60%
70%
80%
90%
Submit requests per thread
Disable rating request
Message
<p>Ми цінуємо ваше співробітництво та хочемо покращити нашу службу підтримки. Будь ласка, надайте оцінку нашій роботі за посиланням нижче:</p><p><a href="rating-url]">[tickets_thread:rating-url]</a></p><p>Дякуємо за ваш час і відгук!</p>
[available tokens]
Демонстраційна версія: можливість збереження каналу заблоковано!
All customer requests and internal tasks of employees in
one system
Order system
