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Edit template "Response added"

[available tokens]
{{ current_user }} - Current user
{{ thread_author }} - Author of thread
{{ notify_type }} - Type of notification

{{ user }} - Staff
{{ user.birthdayDisplay }} - User birthday
{{ user.departmentName }} - User department
{{ user.organozationName }} - User organization
{{ user.organizationRoleFormatted }} - User organization role
{{ user.responsibleStaffName }} - User responsible staff
{{ user.accessGroupName }} - User group
{{ user.phone }} - User phone
{{ user.nickNameValue }} - User nickname
{{ user.lastname }} - User lastname
{{ user.name }} - User first name
{{ user.surname }} - User surname
{{ user.notes }} - User notes
{{ user.accountName }} - User login
{{ user.email }} - User e-mail

{{ thread }} - Created thread
{{ thread.name }} - Thread topic
{{ thread.createdFormattedDate }} - Thread created
{{ thread.activityFormattedDate }} - Thread activity
{{ thread.updateTime }} - Thread update time
{{ thread.authorName }} - Thread author
{{ thread.executantName }} - Thread assign by
{{ thread.lastAnswerAuthorName }} - Thread last answer
{{ thread.stats }} - Thread stats
{{ thread.statusName }} - Thread status
{{ thread.departmentName }} - Thread department
{{ thread.organizationName }} - Thread organization
{{ thread.sLADisplay }} - Thread sla
{{ thread.categoryName }} - Thread category
{{ thread.number }} - Thread number
{{ thread.priorityName }} - Thread priority
{{ thread.requiredTime }} - Thread time required to complete
{{ thread.typeName }} - Thread type

{{ message }} - Message
{{ message.name }} - Message topic
{{ message.createdFormattedDate }} - Message created
{{ message.activityFormattedDate }} - Message activity
{{ message.updateTime }} - Message update time
{{ message.authorName }} - Message author
{{ message.executantName }} - Message assign by
{{ message.lastAnswerAuthorName }} - Message last answer
{{ message.stats }} - Message stats
{{ message.statusName }} - Message status
{{ message.departmentName }} - Message department
{{ message.organizationName }} - Message organization
{{ message.sLADisplay }} - Message sla
{{ message.categoryName }} - Message category
{{ message.number }} - Message number
{{ message.priorityName }} - Message priority
{{ message.requiredTime }} - Message time required to complete
{{ message.typeName }} - Message type
All customer requests and internal tasks of employees in one system
Order system